relax gaming Account & Payment FAQ
Our relax gaming users ask a wide range of questions — from account setup and password recovery to deposit methods, withdrawal timelines, and how our loyalty tier system works. Many also want to understand which football tournaments we cover, what live-dealer games are available, and how to verify their identity for KYC compliance. This FAQ page addresses the most common topics so you find answers quickly without contacting support.
This page resolves routine account, payment, and game-related questions. We cover password resets, deposit and withdrawal flows via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, tournament coverage, tier benefits, and account security. For more detailed information about service restrictions and jurisdiction eligibility, review our [[legal notice]]. For terms governing disputes, game rules, and account closure, see our [[terms-conditions]].
Browse the accordion sections below organized by topic. If you do not find your answer here, contact our relax gaming support team through your account dashboard or email. We typically respond within one business day. For urgent account security concerns — such as suspected unauthorized access — contact support immediately and your relax gaming account may be frozen temporarily while we investigate.
FAQ Topics
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment
- Game rules and coveragefootball tournaments, live-dealer tables, slots, esports markets
- Security and account careaccount protection, loyalty tiers, and support access
Find answers to frequent relax gaming questions below. Each topic group contains related questions and detailed responses. If your specific question is not covered, reach out to our support team.
Account and Registration
On the relax gaming login page, click the "Forgot password?" link. Enter the email address associated with your relax gaming account. We send a password-reset link to that email within a few minutes. Click the link, create a new password, and log in with your fresh credentials. If you do not receive the reset email within ten minutes, check your spam or junk folder — sometimes email filters catch our relax gaming messages. If the email does not arrive and your spam folder is clear, contact our support team with your username. We verify your identity and assist with account recovery, typically within one business day.
Our relax gaming KYC verification requires two documents: a government-issued photo ID (such as Indonesian KTP, passport, or driver's licence) and proof of residential address dated within the last three months (utility bill, bank statement, or rental agreement). Upload clear images of both documents through your relax gaming Account Settings. Our verification team reviews submissions and typically confirms your status within 24 hours. If your documents are unclear, we request resubmission. Once approved, your relax gaming account is fully activated and you can deposit and withdraw without restrictions. If verification is rejected, you may reapply with different documents or contact support for guidance.
Payments and Transactions
Our relax gaming platform supports deposits from various payment methods, each with its own minimum and maximum limits. DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet typically allow deposits in low-barrier ranges suitable for casual users. Bank transfers via mobile banking, local payment, online payment, and e-wallet may have different thresholds depending on your bank account status. We do not charge relax gaming platform fees on deposits — the full amount you transfer reaches your E-Wallet balance instantly. For exact minimum and maximum limits per payment method, log into your relax gaming account and visit the Deposit page. Limits may vary based on your account age and verification status. If you have questions about limits for a specific payment method, contact our support team.
Yes, our relax gaming platform accepts bank transfers from all four major Indonesian banks: mobile banking, local payment, online payment, and e-wallet. You can fund your relax gaming account via direct bank transfer or through each bank's connected e-wallet service. Bank transfers typically settle within subject to verification during business hours, though processing may take longer during public holidays like Idul Fitri or Idul Adha when banking networks experience higher volume. To deposit via bank transfer on relax gaming, navigate to the Deposit section, select your bank, and follow the payment instructions. Your relax gaming E-Wallet balance updates automatically once the transfer is confirmed. If a transfer does not arrive after one hour, contact our support team with your transaction reference number.
Game Rules and Coverage
Our relax gaming football section covers major domestic and international tournaments. We list Liga 1 Indonesia fixtures weekly, Piala Indonesia knockout matches, Piala AFF regional qualifiers and finals, Piala Asia tournaments when held, and Champions League European fixtures. We also offer Premier League, international friendlies, and qualifying matches. During major events such as World Cup years, relax gaming expands coverage to include qualifying rounds and group-stage fixtures. Our football markets display game information, team lineups, and match statistics. Beyond football, relax gaming offers live-dealer tables like Blackjack, Roulette, Baccarat, and Dragon Tiger, plus slot games including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Browse the Markets section in your relax gaming account to see current tournament schedules and available odds.
Our relax gaming loyalty tier programme rewards regular users with benefits that scale as you engage more. You earn tier points with every deposit and wager on relax gaming markets and games. As your points accumulate, you progress through tiers — typically Bronze, Silver, Gold, and Platinum, though exact tier names and thresholds may vary. Higher tiers unlock benefits such as exclusive odds boosts, faster withdrawal processing, and priority customer support. Some tier members receive special offers during major events like Piala Indonesia finals or Idul Fitri season. Your current tier and points balance appear in your relax gaming Account Settings. The tier programme resets periodically — usually annually — so maintaining activity keeps you at higher levels. Tier points do not carry a cash value and cannot be withdrawn separately, though their benefits reduce your effective cost of engagement over time.
Security and Account Care
Your relax gaming Account Settings offer several control tools. You can update your email, phone number, and residential address. You can change your login password anytime. Two-factor authentication is available — enable it to require a SMS code each time you log in from a new device, adding a security layer. You can review your transaction history, withdrawal records, and game activity. You can also request to pause your account for a period without full deletion, or request permanent account closure with balance withdrawal. Our relax gaming platform displays your current E-Wallet balance, tier status, and any active bonuses. If you believe unauthorized access has occurred, change your password immediately and contact our support team to freeze your account while we investigate. All account controls are accessible from the Account Settings menu in your relax gaming dashboard.
Our relax gaming support team is reachable through your account dashboard — click the Support or Help button to submit a ticket. You can also email our support address listed in your account. Support agents typically respond within one business day. For urgent issues such as account security concerns or disputed transactions, contact support immediately and mention that your case is urgent — we may freeze your relax gaming account temporarily while investigating. Our support team can assist with password resets, payment troubleshooting, KYC verification questions, game disputes, withdrawal issues, and general account inquiries. Common questions often find answers in this FAQ page or in our Terms & Conditions and Privacy Policy. Response times may be longer during public holidays such as Idul Fitri, Idul Adha, or Imlek when support staff are reduced, though we maintain some coverage even on holidays.