relax gamingPrivacy Policy
This page describes what we collect when you use relax gaming and how we keep that data protected. We collect personal information to verify your account, process your deposits and withdrawals, and comply with regional financial regulations. Our relax gaming platform stores your name, contact details, payment information, and account activity — all of which undergo encryption and access controls. We do not sell your data to third parties, though we may share information with payment processors, banking partners, and compliance authorities when required by law.
Our relax gaming privacy approach balances your need for anonymity with our legal obligation to verify accounts, prevent fraud, and report suspicious activity. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, those payment providers and their banking partners receive transaction details. We do not control their privacy policies — we recommend reviewing their terms separately. Your relax gaming account operates under our own privacy standards, outlined below.
Read further to understand data collection categories, retention periods, your rights, and how to contact us if you have privacy concerns.
Data Collection and Usage on relax gaming
What We Collect
We collect your email address, phone number, and full name during account signup on relax gaming. We also collect your date of birth, residential address, and government-issued identification (KTP for Indonesian residents) during the Know Your Customer (KYC) verification process. Our relax gaming system records your account history — deposits, withdrawals, market engagement, and game play — to maintain your account balance and settle any disputes.
When you deposit via payment methods like DANA, e-wallet, mobile banking, local payment, online payment, or bank transfers through e-wallet, mobile banking, local payment, online payment, we receive transaction confirmation from your payment provider. We store this information to reconcile your deposits and maintain audit trails. We also log your IP address, browser type, and device information when you access relax gaming — this helps us detect unauthorized access and maintain platform security.
We do not collect or store payment card details
Our relax gaming platform does not hold your bank card numbers, CVV codes, or full card data. Payment processors handle this information securely on their own systems.
How We Use Your Data
We use personal information on relax gaming to verify your identity, process deposits and withdrawals, settle accounts during tournaments like Liga 1, Piala AFF, Piala Asia, and Champions League, and comply with Indonesian financial regulations. We may also use your contact details to send you account notifications — deposit confirmations, withdrawal updates, or security alerts. We do not send marketing emails without your permission, though we may notify you about maintenance windows or policy changes.
Our relax gaming team uses account data internally to investigate disputes, detect fraud, and prevent money laundering. If you request account closure or data deletion, we retain the minimum information required by law — typically transaction records for tax and regulatory purposes. We may keep your data longer if required by a court order or ongoing investigation.
Third-Party Processors and Data Sharing
We share data with payment processors and financial institutions necessary to complete your deposits and withdrawals on relax gaming. These include e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and banks such as local payment, online payment, e-wallet, mobile banking. We also share information with compliance and reporting authorities if we detect suspicious activity or if we receive a legal request from Indonesian law enforcement.
Our relax gaming servers may be located outside Indonesia. When your data travels internationally, we ensure encryption protects it in transit. We do not grant third-party advertisers or analytics firms access to your personally identifiable information. We use aggregate, anonymized data only — such as how many users engaged with Liga 1 markets during Piala Indonesia finals — to improve our relax gaming platform.
Cookies and Tracking
Our relax gaming platform uses cookies to maintain your login session, remember your language preference, and track page interactions for performance analysis. These are functional cookies — necessary for the platform to operate. We do not use persistent tracking cookies to follow you across the internet. Your browser allows you to disable cookies; if you do, some relax gaming features may not work properly.
Your Rights and Our Commitments
Data Retention and Deletion
We retain your personal data on relax gaming for as long as your account remains active. If you request account deletion, we anonymize or remove personally identifiable information, though we keep transaction records for at least seven years as required by Indonesian financial law. If you believe we hold inaccurate data, contact us and we will investigate and correct it.
Your Privacy Rights on relax gaming
You have the right to access your personal information stored on relax gaming. Log into your Account Settings to view your profile, contact details, and transaction history. You can request changes to your address or contact information at any time. If you wish to port your data or receive a copy of your information, contact our support team with your request. We will provide your data in a structured, commonly used format within a reasonable timeframe.
Security and Encryption
Our relax gaming platform uses 256-bit TLS encryption to protect data in transit. We implement access controls so only authorized staff can view sensitive account information. We do not guarantee absolute security — no online system is non-specific info secure — but we maintain industry-standard security practices. If we discover a data breach affecting relax gaming, we will notify affected users as required by law.
Contact and Support
If you have privacy concerns regarding relax gaming, contact our support team through your account dashboard. You can also reach us by email or through our standard support channels. Provide details about your concern and we will investigate. If you believe we have violated your privacy rights, you may lodge a complaint with the Indonesian Data Protection Authority or other relevant regulatory body in your jurisdiction.
Policy Changes
We may update this privacy policy occasionally to reflect changes in our relax gaming operations or regulatory requirements. We will notify you of material changes via your account email. Your continued use of relax gaming after a policy update constitutes your acceptance of the new terms. Review this page periodically to stay informed of our practices.
Summary
Our relax gaming privacy policy prioritizes your data security while enabling account verification and compliance with Indonesian financial regulations. We collect personal information only as necessary to operate our platform — verify your identity, process deposits and withdrawals via e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and maintain transaction records. We encrypt data in transit, restrict internal access, and do not sell information to third parties.
You have the right to access your data, request corrections, and contact us with privacy concerns. We retain transaction records as required by law but delete unnecessary personal information upon request. Our security practices meet industry standards, though no online system is entirely risk-free. Review this policy periodically for updates — we will notify you of material changes via your account email. Services are available only where local law permits; ensure relax gaming access complies with your jurisdiction's regulations before engaging with our platform.